Your privacy, handled with care.

Colletto Forte, based in Karachi, Pakistan, is responsible for the personal data described in this policy. For any question about this policy or your personal data, contact us at collettoforte@gmail.com or on WhatsApp.

We collect data you give us directly and data collected automatically as you use the site.

• Account & order data: name, email, phone number, delivery address, and order history.
• Payment data: for card and bank transfer payments, processed directly by our payment provider; we don't store full card numbers on our own servers. For cash on delivery orders, we share your name, address, and phone number with our courier partner to complete delivery and collection.

• To process, pack, and ship your order, and to handle returns or exchanges.
• To confirm cash on delivery orders by phone before dispatch.
• To respond to questions sent by email or WhatsApp.
• We’ll send you order confirmations, shipping updates, and, if you’ve subscribed to our newsletter, occasional messages about new arrivals or special offers.
• To understand how the site is used, so we can keep it working well.

We share data only with the parties needed to fulfil your order: our payment processor, our courier partners, and the software providers that run our website and messaging. We do not sell your personal data to third parties.

We do not use cookies or tracking technologies to collect information about how you browse our website. We only collect the information you provide when placing an order, such as your name, email address, phone number, and delivery details, which we use to process and deliver your order.

We keep order and transaction data for as long as needed to meet our accounting and legal record-keeping obligations in Pakistan. Account data is kept while your account is active, and marketing data is kept until you unsubscribe or ask us to remove it.

We want you to have control over the personal information you share with us. If you have any questions or requests regarding your personal information, you can contact us and we will do our best to assist you.

• Ask what personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information, where we are not required to retain it for legal or accounting purposes.

To make a request, email collettoforte@gmail.com or contact us through WhatsApp. We will review your request and respond as soon as reasonably possible.

We use reasonable technical and organisational measures — encrypted checkout, restricted internal access, and vetted third-party providers — to keep your data safe. No online system is completely risk-free, and we'll notify affected customers if a breach could put their data at meaningful risk.

If you have any questions, concerns, or requests about how we handle your personal information, please email us at collettoforte@gmail.com or contact us through WhatsApp. We’ll be happy to help with any privacy-related concerns and will review your request as soon as reasonably possible.